Butterfly 4
Terms & Conditions of Sale
1. Introduction
Welcome to Zip Buddy! Our office is located at . Feel free to contact us via email at customerservices@zipbuddy.co.uk or visit our website at www.zipbuddy.co.uk.
2. Information About Us and Our Products
For detailed information about our company and products, please visit our website. After placing an order, we will confirm key details via email.
3. Business vs. Consumer Rights
Business customers and individual consumers have different rights. Business customers cannot cancel orders, have different remedies for product issues, and are not compensated for losses in the same manner. If you are purchasing primarily for business purposes, these terms apply to you.
4. Order Acceptance
Orders are confirmed upon receipt, and we will notify you once they are accepted. If we cannot fulfill your order due to stock issues or incorrect pricing, we will inform you and refund any payments made.
5. Payment Terms
Payment is required in full at the time of ordering, unless otherwise agreed. Ownership and responsibility for the product transfer to you once payment is received and the product is delivered.
6. Business Customer Payment Conditions
Business customers must pay the full amount without any deductions, offsets, or withholdings (other than taxes required by law).
7. Late Payment Charges
For overdue payments, interest will be charged at 5% above the Bank of England base rate, accruing daily from the due date until full payment is made.
8. VAT Adjustments
If VAT rates change between your order date and delivery, we will adjust the VAT amount accordingly unless full payment was made before the VAT change took effect.
9. Delays Beyond Our Control
We will inform you of any delays caused by factors outside our control and will attempt to minimize them. We are not liable for compensation for such delays. Consumers can contact us to cancel their order and receive a refund for undelivered products.
10. Product Variations
Product appearance, including color and packaging, may differ slightly from images on our website.
11. Responsibility for Accuracy
Ensure all measurements and descriptions you provide are accurate. We are not liable for issues resulting from incorrect information provided by you.
12. Additional Charges for Missing Information
If you fail to provide necessary information for delivery access, additional charges may apply for re-delivery or extra resources.
13. Consumer Right to Cancel
If you are a consumer who purchased online, you have the right to cancel your order within 14 days of receiving the product, subject to certain conditions.
14. Exceptions to Cancellation
Cancellation rights do not apply to:
- Custom or personalized products
- Products mixed inseparably with other items after delivery
15. Cancellation Process
To cancel, contact our Customer Service Team. Return the product within 14 days at your own expense, either by bringing it to us or sending it via an established delivery service. Keep proof of postage if sending.
16. Refunds
We will refund you within 14 days of receiving the returned product or proof of return, using the same payment method you used. We only refund standard delivery costs.
17. Refund Adjustments
Refunds may be reduced if the product has been used or damaged. For more details, consult with our Customer Service Team.
18. Faulty Products
If you believe a product is faulty, contact our Customer Service Team to arrange a return for inspection.
19. Consumer Rights Summary
Under the Consumer Rights Act 2015:
- Up to 30 days: Full refund for faulty goods.
- Up to 6 months: Refund or replacement if goods cannot be repaired.
- Up to 6 years: Partial refund if goods do not last a reasonable time.
20. Business Customer Warranties
Business customers receive the following warranties:
- 12 months for parts
- 36 months for complete products
Warranty covers:
- Conformity to description
- Freedom from defects
- Satisfactory quality
- Fitness for purpose
21. Business Customer Remedies
If a product fails under warranty:
- Notify us within a reasonable time.
- Allow us to examine the product.
- Return the product at our cost.
We will repair, replace, or refund the defective product, and this will be your sole remedy.
22. Warranty Exceptions
We are not liable if:
- You continue using the product after notifying us of non-compliance.
- Defects arise from following incorrect instructions.
- You alter or repair the product without our consent.
- The defect is due to normal wear and tear or misuse.
23. Changes to Products and Terms
We may modify products to comply with legal requirements or improve safety. We may also update digital content, provided it matches the description given before purchase.
24. Termination of Contract
We may terminate the contract and claim compensation if:
- Payment is not made within 3 days of a reminder.
- Required information or access is not provided.
- Delivery or collection is not arranged in a reasonable time.
25. Liability Limitation
We are not liable for:
- Unforeseeable losses.
- Delays caused by external factors.
- Losses that could have been avoided.
- Business losses.
26. Limitation of Liability for Businesses
For business customers, liability is limited to the amount paid for the product. We are not liable for indirect or consequential losses.
27. Non-Excludable Liability
We cannot limit liability for:
- Death or personal injury due to negligence.
- Fraud or fraudulent misrepresentation.
- Breach of statutory rights.
- Defective products under consumer protection laws.
28. Implied Terms
We exclude all implied terms except those expressly stated in the business customer rights.
29. Data Privacy
We handle your personal data according to our Privacy Policy.
30. Dispute Resolution
For disputes:
- Contact our Customer Service Team for resolution.
- Consumers can bring claims in their local court or English courts.
- Businesses must submit disputes to English courts.
31. Contract Transfer
We may transfer our contract to another organization. If you are a consumer and object, you can cancel within 14 days for a refund of advance payments for unprovided products. You can transfer your contract only with our agreement.
32. Rights of Third Parties
No third party has rights under this contract. It is solely between you and us.
33. Severability
If any part of this contract is invalid, the remainder will still apply.
34. Delay in Enforcement
A delay in enforcing the contract does not prevent future enforcement.
Refunds and Cancellation Rights
You have the right to cancel your order within a 14-day cooling-off period, starting the day after you receive your items. Refund requests can be submitted within 30 days of the invoice date.
Notification of Intent to Cancel
To cancel an order or request a refund under the UK Consumer Protections (Distance Selling) Regulations 2000, you must inform Zip Buddy of your intention by phone, email or post within the applicable period. This is 14 days for cancellations and 30 days for refunds.
Upon receiving your request, we will send you a confirmation and authorization to return the goods. Please include your original invoice number with your return. All items must be in a resaleable condition.
Return Shipping
You are responsible for returning goods using an insured and trackable shipping method at your expense. We will only consider refund requests if there is proof of delivery to Zip Buddy from your chosen courier. Once we receive the goods, we will issue a full refund minus any delivery charges.
If you cannot arrange a return, please contact us. We can arrange collection for you, but a fee will apply, which will be deducted from your refund.
Please note that delivery charges from the original purchase are non-refundable, as the service is completed once the order is placed.
Processed and Dispatched Orders
Orders that have already been processed or dispatched cannot be canceled; however, they can be returned for a refund once received by the customer.
We strive to facilitate a prompt refund process upon receiving returned items.
Specific Terms
- The purchaser is responsible for all costs related to the return shipping of correctly supplied goods.
- Zip Buddy is not liable for any shipping or insurance charges related to the return of goods.
- Items that have been used by the customer may not be eligible for a full or partial refund, as they may not be able to be resold.
- Refunds or partial refunds for used items are at the sole discretion of Zip Buddy.
- Returns beyond 30 days from the original sale date are also subject to the sole discretion of Zip Buddy in regards to refund eligibility.
Your statutory rights are unaffected by the above terms. Consumers, excluding business trade customers, are further protected under the UK Consumer Protection (Distance Selling) Regulations 2000.
For any questions, please contact us before returning any items.
Happy customers are important to us and we know you like to get your new stuff as soon as you can. Zip Buddy aims to despatch all orders within 2 working days from receipt of order. Our Standard Delivery Service is via Royal Mail Tracked 48 for orders up to 25 Zip Buddys. Larger orders over 25 Zip Buddys are despatched via courier on a next day service for the UK.
Post and packaging for UK orders is charged as follows:
1 - 10 Zip Buddys - £2.99
11 - 25 Zip Buddys - £4.49
26 - 100 Zip Buddys - £7.99
101+ Zip Buddys - £9.99